Privacy Policy

Last updated: 14/04/2026

What We Collect

We collect account details (name, email, phone), booking records, ticket issuance data, and scan activity logs. For payment verification, we collect transaction references and proof uploaded by users.

How We Use Data

Data is used to provide ticket booking services, verify payments, deliver e-tickets, prevent fraud, resolve support issues, and maintain platform security. We also use it for service notifications related to accounts, bookings, and event updates.

Ticket Verification and Security Logs

Ticket scans are logged with timestamps, event context, and scanner identity to prevent duplicate entry and keep a reliable audit trail. These logs help with dispute resolution and fraud investigations.

Sharing and Access Controls

We do not sell personal data. Organizer users can access attendee data only for their own approved events. Role-based access controls are used to restrict data visibility to authorized users.

Data Accuracy and Updates

Users can request profile corrections through account settings or support channels. If required by policy or law, we may retain records for compliance, fraud prevention, and accounting purposes.